Accessibility statement

01

The standard we work to

Our target is the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. That is the level required of federal and local government entities in the United Arab Emirates by the UAE Web Accessibility Policy issued by the Telecommunications and Digital Government Regulatory Authority, and reflected in the UAE Government Design System.

Partially conformant means that most of the site meets the standard, and that the exceptions are listed in this statement rather than left for you to discover.

02

What has been done

The rebuilt site was designed against the standard rather than tested against it afterwards.

• The whole site is published in both English and Arabic, with a correct right-to-left layout in Arabic rather than a mirrored English one.
• Every page uses real headings in order, landmark regions, and a skip link to the main content.
• Everything that can be done with a mouse can be done with a keyboard, and the focus indicator is always visible.
• Text and interface colours were checked to at least 4.5:1 against every surface they sit on, in both the light and the dark theme.
• Nothing is communicated by colour alone: flight status, for example, carries a word as well as a colour.
• Animation is limited to movement and fading, and stops entirely when your system asks for reduced motion.
• The layout survives text being enlarged to 200 per cent and reflows to a single column on narrow screens.
• Forms have visible labels, describe the format they expect, and report errors in text next to the field.
• Data tables use proper header cells and scroll horizontally inside their own container rather than pushing the page sideways.
• Email addresses and phone numbers are selectable text. On the previous site they were images.

03

How this was assessed

This statement is based on a self-evaluation carried out by the team that built the site, combining automated checks with a manual review of keyboard operation, heading structure, contrast and reading order in both languages.

An independent audit and formal testing with screen-reader users have not yet been carried out. We would rather say so than imply a level of assurance we do not have.

04

Known limitations

These are the parts we know fall short. Each one is either being worked on or is outside our control, and we have said which.

Legacy documents

Some information from the previous site still exists only as a scanned image or an office document — the bus timetable, the baggage item lists and the car park layout among them. These are being rewritten as HTML pages. Until then, call the switchboard and we will read them to you.

Diagrams and maps

The route schematic and the terminal maps convey approximate spatial relationships that a text alternative cannot fully reproduce. Every one of them is accompanied by the same information in a table or list.

Live flight data

The flight board updates without a page reload. We announce changes to assistive technology, but a board that is changing while you read it is inherently harder to use than a static page. A non-updating view of the same data is available on each flight's own page.

Third-party content

Airline names, aircraft types and airport codes are supplied by operational systems in Latin script and are not translated into Arabic. Sites we link to are not covered by this statement and are not under our control.

No independent audit yet

Conformance is self-assessed. An external audit is intended and this statement will be updated when it has been completed.

05

Accessibility at the airport itself

This statement covers the website. At the airport, wheelchairs, an ambu-lift for boarding and arrival, and accessible toilets are available in both terminal buildings, with a nurse on duty and airport police present around the clock.

Assistance is requested through your airline when you book, and the airline passes the request to the airport and to the handling agent. If your travel is imminent and you have not requested assistance, call the switchboard and we will do what we can.

06

Report a barrier

If something on this site stops you doing what you came to do, we want to know. Reports from people who hit the problem are worth more than any automated report.

• Email feedback@rakairport.com, or call +971 7 207 5200.
• Tell us the address of the page, what you were trying to do, and what happened instead.
• If you can, tell us your browser and any assistive technology you use — it usually halves the time it takes us to reproduce the problem.

We aim to acknowledge every report within five working days and to tell you what we intend to do about it. If we cannot fix something quickly, we will offer another way to get the same information or complete the same task.

07

If you are not satisfied

If we do not respond, or our response does not resolve the problem, you may raise the matter with the airport's Public Relations Office, and with the Telecommunications and Digital Government Regulatory Authority, which oversees the UAE Web Accessibility Policy.