Feedback about your journey
Write to the general enquiries address with your flight number and the date. The airport does not publish a separate feedback mailbox, so this is the route that reaches a person.
Contact
Every number the airport publishes
Grouped by what you are trying to do rather than by department. Every telephone number and email address on this page is a live link — nothing here is an image.
Switchboard
The general line reaches every department. Available during office hours.
- Telephone
- +971 7 207 5200+971 7 207 5300
- Mobile
- +971 54 995 4660
- info@rakairport.com
- Fax
- +971 7 244 8199
Directory
Who to call
If you are not sure which group you belong to, use the switchboard — it is staffed, and it routes.
Flying today
Anything happening in the terminal right now. For a ticket, a booking or a baggage claim, your airline is the first call.
- Duty officer
- +971 50 487 2704+971 7 207 5285Round the clock. Also the contact for lost and found baggage, at the Departure Terminal.
- Immigration
- +971 7 244 8111
- Customs
- +971 7 207 5609Extensions 609 and 610.
- General enquiries
- info@rakairport.com
Business and VIP aviation
The airport's own FBO, in the passenger terminal, staffed around the clock.
- Ground handling and fuel prices
- +971 50 884 7097handling@rakairport.com
Cargo
The RAK Freight Centre. Customs officers are on site around the clock.
- Cargo desk
- +971 50 627 1310cargo@rakairport.com
- Customs
- +971 7 207 5609An importer code and customs clearance ID card are issued by the RAK Customs main office, not by the airport.
Commercial
One team handles route development, advertising, retail concessions, office space and land enquiries.
- Commercial office
- +971 7 207 5205marketing@rakairport.com
- Concessions and advertising
- +971 7 207 5200Extension 205.
Passes, permits and press
The Public Relations Office issues entry, crew, vehicle, gate, parking, visit and photography passes, airside driving permits, and handles media enquiries. Sunday to Thursday 0800–2300, Saturday 0800–1400, closed Fridays and public holidays.
- Public Relations Office
- +971 50 432 1107pr@rakdca.gov.aeFax +971 7 244 9005. The office's published direct landline appears in two conflicting versions, so it is not repeated here.
- After PRO hours — crew passes
- +971 7 244 8090Airport Ground Services holds the authority to issue crew passes outside office hours.
Operations
Operational directory
For crew, dispatchers, handling agents and anyone whose enquiry has a departure time attached to it. The duty officer numbers are answered around the clock.
| Service | Contact | Notes |
|---|---|---|
| PPR, student flights, ATC coordination | +971 7 207 5208 | Prior permission requests and coordination of training traffic. |
| Duty officer | +971 50 487 2704+971 7 207 5285+971 7 207 5275+971 7 207 5262 | Answered around the clock. |
| Air traffic control | +971 7 207 5316+971 7 207 5318 | Ras Al Khaimah Tower, Class D control zone. |
| MET and AIS briefing | +971 7 207 5218+971 7 207 5219 | Pre-flight briefing and meteorological documentation. |
| Apron services | +971 50 627 6205+971 7 207 5264 | Stand allocation, airside driving permits and equipment on the apron. |
| Fire and rescue | +971 7 207 5225+971 7 207 5216+971 7 207 5224 | Operational line. In an emergency on the field, call the tower. |
| Ground handling and fuel prices | +971 50 884 7097 | Into-plane uplift is arranged through your handling agent. |
Feedback
Complaints, compliments and lost property
Lost property
Lost and found is held at the airport. For baggage lost or found on the day, ask for the Duty Officer at the Departure Terminal.
Something about a specific flight
Airlines own the booking, the baggage allowance and the compensation. For anything ticketed, the airline is the right first call and the airport is the second.
On the field
Service providers based at the airport
Independent companies operating on airport property. They are listed because operators need them directly, not because the airport answers for them.
ADNOC Aviation Fuel
Jet A-1 into-plane
- Telephone
- +971 2 707 5544
- AVRS@adnoc.ae
ALPHA Catering Services
In-flight catering and the terminal café
- Telephone
- +971 6 558 1144
Ramjet Aviation Support
Licensed handling agent
- Telephone
- +971 7 227 8808
- ops@ramjet.aero
BCT Aviation Maintenance
Line maintenance
- Telephone
- +971 56 868 4726
- enquiries@bct.aero
Authorities
Regulators and government bodies
The airport cannot issue what these bodies issue. Landing permission, activity licences, aircraft approvals and export permits all start here.
RAK Department of Civil Aviation
The emirate's regulator for civil air transport. Landing permission and activity licences for companies operating at the airport are issued here.
- Telephone
- +971 7 244 9111
General Civil Aviation Authority
The federal authority for civil aviation across the UAE, including air navigation services and flight safety.
- Telephone
- +971 4 211 1777
- Web
- gcaa.gov.ae
Import and Export Control Executive Office
Permits for the export of aircraft spare parts and other controlled goods.
- Telephone
- +971 4 404 0040
Location
Where the airport is
Eleven nautical miles — about 18 km — south of Ras Al Khaimah city on Digdaga Road. Not five kilometres, whatever the aggregator sites say.
- Postal address
- Ras Al Khaimah International Airport
P.O. Box 501, Ras Al Khaimah, United Arab Emirates - Aerodrome reference point
- 25° 36' 48"N, 55° 56' 20"E
- Elevation
- 94 ft
- Codes
- IATA RKTICAO OMRK
AFTN addresses
- Civil aviation
- OMRKYAYX
- Communications
- OMRKYFYX
- Tower
- OMRKZTZX
- Meteorology
- OMRKYMYX
- Fax
- +971 7 244 8199
What this page does not tell you
Two gaps we would rather flag than paper over. The Public Relations Office direct line appears in two conflicting versions in the airport's own material, so no direct PRO number is published here until that is resolved — the email address and the switchboard both work in the meantime. And no dedicated feedback or careers mailbox is published; general enquiries and the careers portal are the routes that exist today.